HBA Sydney: Amplifying Patient Voices in Healthcare Leadership with the So What Sandwich

Guest SpotPopular

7 Nov

I was invited to speak at the Healthcare Businesswomen’s Association Sydney one-year anniversary event, themed Patient Centricity: Voices that Shape Healthcare.

Held at Baker McKenzie in Barangaroo, the evening brought together patients, advocates and healthcare leaders to explore how lived experience informs leadership, decision-making and care.

I joined Monique Tucker and Peter Tuchin on the panel, moderated by Mollie Gunn, in a discussion about what it truly means to amplify patient voices — not only in storytelling, but in strategy.

In my talk, I introduced the So What Sandwich, a framework I developed to help organisations move from hearing patient stories to acting on them.

I incorporated audience interaction, inviting attendees to reflect on where their own leadership intersects with patient experience.

Amplifying patient voices is essential. But amplification alone does not shift systems. Leadership requires translation — turning insight into behaviour, governance and operational change.

Thank you to HBA Sydney for creating space for this conversation, and to Baker McKenzie, RxPx and Patients Australia for supporting the event.

Celebrating one year of HBA Sydney was a reminder that patient-centred leadership is not aspirational language. It is daily practice.

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