Privacy

policy

Last updated: 24 November 2025

Introduction

Luan Lawrenson-Woods (Unwritten Me) respects your right to privacy and is committed to safeguarding the personal information of visitors, story contributors, podcast guests, clients, subscribers and community members. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store and disclose your personal information.

In this Privacy Policy:

  • “Personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable.

  • “Sensitive information” includes health information, lived-experience narratives, or other personal information defined as sensitive under the Privacy Act.

  • “We”, “our”, “us” refers to Luan Lawrenson-Woods, sole trader, trading as Unwritten Me (ABN 61 682 325 232).

  • “You” refers to any individual interacting with Unwritten Me, including via the website, forms, email, podcast-related activities or social media.

·       By engaging with our services, visiting our website, submitting information, or participating in our podcast or story collection process, you consent to the collection and handling of your personal information in accordance with this policy.

Types of Personal Information We Collect

The types of personal information we collect depend on how you interact with us. We may collect:

General details

  • Name and preferred name

  • Email address

  • Country or region

  • Contact details you choose to provide

Sensitive information (collected only with consent)

  • Health experiences or medical information

  • Details about a cancer diagnosis or other health condition

  • Information shared through story submissions or interviews

  • Information describing symptoms, treatment discussions, or health concerns

Website and analytics information

Collected automatically when you use our website, including:

  • Server and IP address

  • Browser type and device information

  • Pages viewed, dates, times and duration

  • Referring websites

  • Past visits (if cookies/pixels identify returning users)

  • Files or resources downloaded

Story submissions

  • Written accounts of your experience

  • Audio or video submissions (if provided)

  • Consent and communication preferences

  • Additional sensitive information disclosed voluntarily

Podcast guest information

  • Contact details, bio and background

  • Audio/video recordings through an online recording studio (currently RiversideFM Inc, but may be another platform)

  • Any information shared during pre-interviews or recordings

  • Social media handles

  • Photographs or media you provide

  • Transcripts, quotes and promotional materials

  • Preferences around anonymity or use of personal information

Interactions with us

  • Email correspondence, telephone calls

  • Enquiry forms (hard copy or digital)

  • Social media messages or comments

  • Surveys or feedback forms

Future paid offering information

If you purchase a digital product or join a program in future, we may collect:

  • Billing name

  • Email address

  • Purchase history
    We do not collect or store credit card numbers (payments will be processed by third-party providers).

How We Collect Personal Information

Direct collection

We collect personal information directly from you when you:

  • Complete a web form or subscribe to a mailing list

  • Submit a story

  • Apply or agree to be a podcast guest

  • Email us or correspond via social media

  • Participate in recordings or interviews

  • Access resources or sign up for updates

  • Join a webinar, event or live session

  • Complete a hard copy form

Indirect collection

We may also collect information:

  • From publicly available sources

  • From social media platforms you interact with

  • Through third-party providers such as Acast analytics, RiversideFM recordings or podcast distributors

  • When someone shares your information with us (e.g., referring you for a podcast interview)

If you provide information about someone else, you must ensure they are aware that this Privacy Policy is available on our website.

Automatic collection (analytics)

Whenever you access our website, we may use technologies (cookies, pixels and similar tools) to collect analytics data via such as:

  • Squarespace

  • Google Analytics

  • Meta (Facebook/Instagram) pixels

  • Acast (podcast analytics)

  • YouTube (embedded video analytics)

This information is used to:

  • Identify behavioural patterns

  • Analyse trends

  • Improve website performance and user experience

  • Administer and maintain our website

  • Inform content strategy and resource development

This analytics information does not personally identify you on its own. You may opt out via your browser settings or Google Analytics’ opt-out add-on, although doing so may affect website functionality.

Why We Collect and Use Personal Information

We collect and use your personal information for purposes including:

Providing and improving our services

  • Responding to your enquiries

  • Managing story submissions

  • Contacting you if you have opted in for follow-up

  • Providing updates, resources and information

Podcast production and publishing

  • Assessing podcast guest applications

  • Scheduling interviews

  • Recording episodes

  • Editing, transcribing and producing content via RiversideFM Inc

  • Hosting episodes on Acast, including distribution to Spotify, Apple Podcasts and other platforms

  • Creating promotional materials and show notes

Story submissions and lived-experience content

  • Understanding community experiences

  • Gathering de-identified insights for advocacy and education

  • Contacting you for clarification (only if you consent)

  • Publishing publicly only with your explicit written consent

Marketing and updates

If you opt in:

  • Sending newsletters

  • Notifying you about events, resources or new offerings

  • Sharing podcast updates or self-advocacy tools

You may unsubscribe at any time.

Website and analytics purposes

  • Maintaining website functionality

  • Monitoring technical performance

  • Understanding audience needs

  • Improving content relevance

Future paid offerings

To operate:

  • Digital programs

  • Workshops

  • Courses

  • Downloadable resources

Legal and operational purposes

  • Complying with Australian privacy laws

  • Managing disputes or complaints

  • Meeting tax or business record-keeping obligations

We will not use your information for any purpose that you would not reasonably expect.

Disclosure of Personal Information

We may disclose personal information to third parties when necessary to provide our services, including:

Technology and platform providers

  • Squarespace (website hosting, forms and contact mailing list)

  • Google Workspace (email and documents)

  • Google Analytics

  • RiversideFM Inc (podcast recording and storage)

  • Acast (podcast hosting and distribution)

  • Spotify, Apple Podcasts and other podcast platforms

  • Canva, CapCut (for content creation if you provide media)

  • Meta (Facebook, Instagram)

  • YouTube

  • OpenAI (for transcription assistance, drafting or content support)

Marketing and communication services

  • Email newsletter providers

Cloud storage providers

Such as Google Workspace or other secure cloud platforms.

Legal or regulatory requirements

We may disclose information to authorities where required or authorised by law.

We do not:

  • Sell your personal information

  • Share your data with advertisers or data resellers

  • Disclose your information to unrelated third parties without consent

If a disclosure falls outside these purposes, we will seek your consent before proceeding.

Overseas Disclosure

Many of our service providers store or process information in overseas locations including, but not limited to:

  • United States

  • European Union

  • United Kingdom

  • Singapore

  • Global cloud regions used by large platforms

By engaging with our services, you consent to your information being transferred and processed overseas as needed for service delivery.

Security of Your Personal Information

We take reasonable steps to ensure personal information is stored securely and protected from:

  • Unauthorised access

  • Misuse

  • Interference

  • Loss

  • Modification

  • Disclosure

Measures include:

  • Password-protected accounts

  • Secure third-party cloud platforms

  • Limited access to personal information

  • Regular platform updates

However, no online platform is completely secure. Information is provided at your own risk. If you are provided with login details for future programs or products, you are responsible for maintaining the confidentiality of your password.

Data Retention

Our retention periods are based on legal, operational and consent requirements.

We retain personal information only for as long as necessary to:

  • Provide services

  • Manage communications

  • Meet regulatory obligations

  • Maintain business records

When information is no longer needed, we will:

  • Securely destroy it, or

  • Permanently de-identify it

Access, Correction and Deletion

You have the right to:

  • Request access to personal information we hold about you

  • Request corrections to information that is inaccurate

  • Request deletion of your personal or sensitive information

  • Withdraw consent at any time (e.g., withdrawal of story or interview content)

Requests may be sent to: luan@luanlawriewoods.com.au

Where we are legally required to retain certain information, we will explain this in writing.

If we refuse a request, we will provide reasons and explain how you may escalate the matter to the Office of the Australian Information Commissioner (OAIC).

Complaints About Privacy

If you have concerns about how your personal information has been handled, please contact:

Email: luan@luanlawriewoods.com.au

We will acknowledge your complaint and respond within a reasonable timeframe.

If you are unsatisfied, you may contact the OAIC: https://www.oaic.gov.au/

Changes to this privacy policy Data

We may update this Privacy Policy to reflect changes in our practices. The most recent version will be published on our website.

Data Retention

For questions, requests or privacy concerns, please contact:

Unwritten Me
Email: luan@luanlawriewoods.com.au
ABN: 61 682 325 232