Feedback, complaints & compliments
Are you concerned about your FRACS Surgeon’s behaviour? Here’s how you can give purposeful feedback to help future patients.
Historically, it was accepted that some surgeons had great surgical skills but poor bedside manners. However, research now shows a direct link between poor communication and patient complications.
Luan talks to A/Prof Rhea Liang, General and Breast Surgeon, about the RACS (Royal Australasian College of Surgeons) and its Operate with Respect project, focusing on patient outcomes and rights.
Through RACS, you can provide feedback about a surgeon - whether it's a concern, complaint, or compliment. This anonymous process offers a framework for timely, non-judgmental feedback to surgeons, addressing concerns, encouraging reflection and positive change.
Dr Rhea discusses how studies indicate that this type of feedback is effective in managing behaviour, which crucial for patient outcomes and quality care.
And don’t forget compliments – be sure to feed those back too!
This is part two of Luan's interview with Dr Rhea - check out episode 4 for their talk about MDTs and patient-centred care.
Listen to this episode
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If you’ve found any of the content upsetting, please reach out and get help. Breast Cancer Network Australia has a free confidential helpline – 1800 500 258. Beyond Blue has a range of free resources online, or you can call them 24/7 on 1300 224 636.
